Shipping policy

  1. Introduction:
    This shipping policy ("Policy") outlines the shipping methods and delivery times for Decoden Crafts. By placing an order on our website, you agree to be bound by this Policy.

  2. Shipping Methods:
    We offer shipping to most countries worldwide. Shipping options and prices are displayed at checkout. We reserve the right to change shipping options and prices without notice.

  3. Delivery Times:
    Delivery times may vary depending on your location and shipping method. Estimated delivery times are displayed at checkout. We are not responsible for any delays caused by shipping carriers or customs processes.

  4. Order Processing:
    We process orders within 1-3 business days. Orders received on weekends or holidays will be processed on the next business day.

  5. Order Tracking:
    Once your order has shipped, we will provide you with a tracking number by email. You can track your order on the shipping carrier's website using this tracking number.

  6. Shipping Addresses:
    Please ensure that your shipping address is accurate and complete. We are not responsible for any delays or delivery issues caused by an incorrect or incomplete shipping address.

  7. International Shipping:
    For international orders, customers are responsible for any customs fees or import duties imposed by their country's customs agency.

  8. Shipping Damage:
    In the event that your order is damaged during shipping, please contact us within 5 days of receiving your order. We may require photographic evidence of the damage.

  9. Order Cancellation:
    Orders may be cancelled or refunded at our discretion. If you wish to cancel or modify your order, please contact us as soon as possible.

  10. Changes to Policy:
    Decoden Crafts reserves the right to modify this Policy at any time, without notice. Any changes to this Policy will be posted on our website. By continuing to place orders on our website after any changes to this Policy, you agree to the revised policy.